Refund policy

30-day returns

We want you to love what you ordered. If you don't, you can return it within 30 days of delivery.

If something arrives damaged, defective or wrong

Email us at support@cozymere.com within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice. You won't need to send the item back.

If you changed your mind

Email us at support@cozymere.com within 30 days of delivery with your order number.

Many of our items don't need to come back. For these we simply refund the product price and you're welcome to keep the item or give it to someone who'll enjoy it (once per customer).
Other items can be returned unused and in their original packaging to our US returns address, which we'll email you. Return shipping is paid by the customer. Once the return arrives, we refund the product price within 5 business days.

We'll tell you which option applies to your item when you contact us.